PRIVACY POLICY
Last updated: January 1, 2025
At Chakraview Solutions Pvt. Ltd. ("Company," "We," "Us," or "Our"), protecting your privacy and ensuring the security of your personal information is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access and use our platform, including our website, mobile applications, and related services ("Service"). This policy explains how we handle how we handle, use, and protect User (“you” or your”) personal information while maintaining transparency about our data collection practices.
This Privacy Policy is designed to comply with applicable data protection laws, including the Digital Personal Data Protection Act, of 2023, and the Information Technology (IT) Rules, of 2021 in India. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy applies to all users of our platform, including parents, schools, transportation providers, and authorized representatives. It governs all data collected through our website, mobile applications, or directly through interactions with the Company.
We are committed to transparency and providing you with control over your data. This policy explains:
- What personal data do we collect and how is it collected?
- Why we collect your data and how we use it.
- How we share, protect, and retain your data.
- Your rights regarding your personal data, including how to access, update, or delete it.
Please read this Privacy Policy carefully. If you do not agree with any part of this policy, you should stop using the Service. For any questions or concerns, feel free to contact us at info@chakraview.co.in.
USER AGE POLICY
Age Restriction Policy
1. Age Requirement:
○ The Service is intended for users aged 18 years or older.
○ We do not knowingly collect or solicit personal information from minors.
2. Proactive Measures:
○ During registration or interaction with our services, users are required to confirm their age.
○ If we become aware that a minor has provided Personal Data without proper parental or guardian consent, we will delete that data immediately.
Parental Consent for Minors:
● For students under 18 years, parental or guardian consent is required for data collection. Schools and transportation providers are responsible for obtaining such consent before sharing student data with us.
WHAT INFORMATION DO WE COLLECT?
We collect the following types of information to deliver, maintain, and improve our services:
Personal Data
Information you provide directly to us, such as:
● Name (First and Last)
● Email address
● Phone number
● Address (City, State, Postal Code)
● Payment details (if applicable)
Student Data
● Student name and identification information.
● Real-time GPS tracking data for school buses, including boarding and alighting times.
Usage Data
Collected automatically during your interaction with the Service, including:
● IP address
● Browser type and version
● Device type, operating system, and unique device identifiers
● Pages visited, time spent on those pages, and clickstream data
Cookies and Tracking Technologie
Types of Cookies Used:
● Necessary Cookies: Essential for core functionality (e.g., login).
● Functional Cookies: Store preferences like language or login details.
● Analytics Cookies: Analyze usage trends and improve services.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on Terms Feed website article.
To know more about our cookie policy, please visit our Cookie Policy page.
WHY DO WE COLLECT INFORMATION?
We collect your information to:
1. Provide and maintain the Service: Ensuring efficient school transportation, tracking, and communication with parents.
2. Improve user experience: Personalizing content, optimizing routes, and enhancing platform functionality.
3. Communicate with you: Sending updates, notifications, and alerts via SMS, email, or push notifications.
4. Ensure security: Protecting your data against unauthorized access or misuse.
- To provide the Service:
- Enable bus tracking and route management.
- Deliver notifications and updates to parents and stakeholders.
- For Safety and Compliance:
- Ensure student safety during transit.
- Comply with legal obligations under Indian laws.
7. Compliance with laws: Meeting legal or regulatory obligations under Indian law.
- To provide You with news, special offers, and general information about other goods, services and events that we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
USE OF INFORMATION
Your data is used for the following purposes:
1. Account Management: To create, manage, and update your account.
2. Location Services: To provide real-time GPS tracking of school buses.
3. Performance Monitoring: To analyze system usage and improve operational efficiency such as Identify and fix technical issues and Optimize service performance based on user feedback.
4. Marketing and Promotions: To inform you about new services or features (with opt-out options).
5. Legal Compliance: To meet obligations under the Digital Personal Data Protection Act, 2023, and respond to lawful requests by government authorities
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
- With other users: when you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
DATA PROTECTION & SECURITY
We implement stringent security measures to protect your data:
1. Encryption: All sensitive data, including GPS information, is encrypted during transmission and storage.
2. Access Control: Only authorized personnel have access to personal and student data.
3. Monitoring: Regular security audits and vulnerability assessments are conducted.
However, no system is entirely secure. You acknowledge that any data transmission carries inherent risks.
RETENTION OF YOUR PERSONAL DATA
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
TRANSFER OF YOUR PERSONAL DATA
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
DELETE YOUR PERSONAL DATA
You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. Our Service may give you the ability to delete certain information about you from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Deletion Requests
You can request the deletion of your data by contacting info@chakraview.co.in. Note that some data may be retained to comply with legal or regulatory requirements.
USER RIGHTS AND RESPONSIBILITIES
Under Indian law, you have the following rights:
1. Right to Access: Obtain a copy of your personal data.
2. Right to Rectify: Correct inaccuracies in your data.
3. Right to Erasure: Request deletion of your data, subject to legal requirements.
4. Right to Withdraw Consent: Revoke your consent to data processing.
To exercise these rights, email us at info@chakraview.co.in.
DISCLOSURE OF YOUR PERSONAL DATA
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
We adhere to the Digital Personal Data Protection Act, of 2023, as well as global best practices for handling data related to minors.
Collection of Children's Personal Data
Consent Requirement:
- We collect and process the Personal Data of children under the age of 18 only with explicit parental or guardian consent.
- The responsibility for obtaining consent lies with the schools or transportation providers that provide us with student-related data.
Verification of Parental Consent:
- Before processing a child’s data, we require confirmation from the parent or guardian, either directly or through the school or transportation provider acting as an authorized representative.
- Methods of obtaining consent include:
- Digital consent forms provided via the app or platform.
- Signed agreements submitted through schools or transportation providers.
Data collected from children is strictly used to:
- Ensure their safety during transportation (e.g., GPS tracking, boarding/alighting notifications).
- Facilitate effective communication with parents or guardians (e.g., notifications for delays or route changes).
- Optimize operational services, such as route planning and attendance tracking.
We only collect the data necessary to provide our services and avoid collecting excessive or irrelevant information.
Parents or guardians who suspect unauthorized data collection can contact us at info@chakraview.co.in. We will promptly investigate and resolve the matter.
Parental and Guardian Rights
Parents or guardians have the following rights with respect to their child’s data:
Access:
- You can request access to your child’s Personal Data by contacting info@chakraview.co.in or using the in-app support feature.
Correction:
- You can request corrections or updates to your child’s information to ensure accuracy.
Deletion:
- You may request the deletion of your child’s data.
- However, certain data may be retained temporarily to comply with legal or operational requirements (e.g., safety or audit logs).
Platform Protection
Misuse of the Service
Users are prohibited from:
● Uploading malicious software or viruses.
● Accessing or attempting to access unauthorized areas of the platform.
Intellectual Property
All content, including software and trademarks, is the property of Chakraview Solutions Pvt. Ltd. Users may not replicate or modify platform features without prior permission.
Indemnification
Users agree to indemnify the Company against any claims, damages, or losses arising from:
● Misuse of the platform.
● Breach of this Privacy Policy or applicable laws.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third-party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.